What's new
Forums
Members
Resources
Whopper Club
Politics
Pics
Videos
Fishing Reports
Classifieds
Log in
Register
What's new
Search
Search
Search titles only
By:
Members
Resources
Whopper Club
Politics
Menu
Log in
Register
Install the app
Install
Forums
Fishing
Ice Fishing
Eskimo’s warranty and customer service sucks
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Kentucky Windage" data-source="post: 257984" data-attributes="member: 429"><p>I have a Eskimo shark. This was my second season with it. I use an electric 2/3 of the ice season, so this auger has had light use. A month or so back, I’m cutting holes, and all of a sudden the side handles come apart mid hole. There are 4 bolts that hold the handle assembly together. If one comes out, the handles will come apart. This puts an end to my trip. </p><p></p><p>I call eskimo customer service and ask for a replacement bolt (an 8 cent bolt). The C.S. rep says to me that that bolt is a wear item and not covered under their 5 year warranty. I’m told I needed to inspect the auger for things like this prior to use. After a pointless argument, they ship me the bolt. I find out that the bolt actually broke off up in the head. I call back and have to have the same argument over them fixing their defexctive product. I also mention the leaky gas tank. I’m told the cause behind that is a wear item as well. I asked the rep if they expected their vehicles gas tank to leak 2 years after initial purchase. I also asked if they check their lug nuts every time before they drive their vehicle (in reference to the broken bolt). I was a strike master guy prior and never had any problems I mentioned. The one time I called SM, they promptly sent me a replacement at no charge. </p><p></p><p>Heres my rant at the end of all of this. Why sell a product offering a industry leading warranty to then not stand behind your product when issues arise? If you’re going to make crap, don’t offer a 5 year warranty you’re not willing to stand behind. I’m officially done with Eskimo. I had nothing but great things to say about it until this. What a great way to destroy a relationship with a customer.</p></blockquote><p></p>
[QUOTE="Kentucky Windage, post: 257984, member: 429"] I have a Eskimo shark. This was my second season with it. I use an electric 2/3 of the ice season, so this auger has had light use. A month or so back, I’m cutting holes, and all of a sudden the side handles come apart mid hole. There are 4 bolts that hold the handle assembly together. If one comes out, the handles will come apart. This puts an end to my trip. I call eskimo customer service and ask for a replacement bolt (an 8 cent bolt). The C.S. rep says to me that that bolt is a wear item and not covered under their 5 year warranty. I’m told I needed to inspect the auger for things like this prior to use. After a pointless argument, they ship me the bolt. I find out that the bolt actually broke off up in the head. I call back and have to have the same argument over them fixing their defexctive product. I also mention the leaky gas tank. I’m told the cause behind that is a wear item as well. I asked the rep if they expected their vehicles gas tank to leak 2 years after initial purchase. I also asked if they check their lug nuts every time before they drive their vehicle (in reference to the broken bolt). I was a strike master guy prior and never had any problems I mentioned. The one time I called SM, they promptly sent me a replacement at no charge. Heres my rant at the end of all of this. Why sell a product offering a industry leading warranty to then not stand behind your product when issues arise? If you’re going to make crap, don’t offer a 5 year warranty you’re not willing to stand behind. I’m officially done with Eskimo. I had nothing but great things to say about it until this. What a great way to destroy a relationship with a customer. [/QUOTE]
Verification
What is the most common fish caught on this site?
Post reply
Recent Posts
Bismarck roads and driving
Latest: Davey Crockett
Today at 6:28 AM
Riddle Me This.....
Latest: CatDaddy
Today at 12:29 AM
Israel
Latest: svnmag
Yesterday at 9:57 PM
I Love This Bar (NDA)
Latest: svnmag
Yesterday at 8:58 PM
Answer me this
Latest: svnmag
Yesterday at 8:49 PM
NFL News (Vikings)
Latest: Obi-Wan
Yesterday at 8:28 PM
Quiet Pellet Gun
Latest: 3Roosters
Yesterday at 5:26 PM
More CWD NE ND
Latest: Fritz the Cat
Yesterday at 12:57 PM
Coffee and sweet beaver
Latest: Maddog
Yesterday at 10:59 AM
Presidents who added the most
Latest: grumster
Yesterday at 12:01 AM
F
Drotto adjustment?
Latest: Fester
Friday at 8:41 PM
Check your bags boys
Latest: svnmag
Friday at 8:27 PM
Tractors
Latest: Davey Crockett
Friday at 11:15 AM
8
Spring snows 24
Latest: 870XPRS
Thursday at 10:14 PM
R
Tract Optics
Latest: rodcontrol
Thursday at 2:22 PM
Any Birders here?
Latest: svnmag
Wednesday at 8:59 PM
Prairie ghost
Latest: johnr
Wednesday at 4:20 PM
S
Mega Live
Latest: SLE
Wednesday at 2:12 PM
G
A good movie
Latest: gillraker
Wednesday at 9:53 AM
Skinwalker Ranch
Latest: svnmag
Tuesday at 10:16 PM
Friends of NDA
Forums
Fishing
Ice Fishing
Eskimo’s warranty and customer service sucks
Top
Bottom