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<blockquote data-quote="Wirehair" data-source="post: 253368" data-attributes="member: 769"><p>JMF,&nbsp; As a pharmacist with 40+ years invested in retail pharmacy, I never like to hear of a service related issues.&nbsp; Refilling an existing prescription is generally a 20 minute process if no outliers exist.&nbsp; In my pharmacy, expectation of staff was to have refills available in 20 minutes and process new prescriptions within 30 minutes.&nbsp; Time of day and&nbsp; Rx volume can extend wait times to 30 to 40 minutes in some instances. Reasons for delay include the need to receive a new Rx from prescriber, third party / insurance billing issues (which constitute the majority of the delays in processing prescriptions), not having the product in stock (nationwide drug shortages), etc.&nbsp; When a pharmacy receives a claim denial, a call to the Pharmacy Benefits Manager (PBM) often takes 30 minutes or more to resolve one issue.&nbsp; This exercise is often repeated 10-15 times every day.&nbsp; Should a three hour delay be considered acceptable if there are no outliers, Absolutely Not!&nbsp; I would recommend visiting with owner, manager, or pharmacist-in-charge (PIC), to better understand.&nbsp; If this is a one time issue, I would try to visit and resolve.&nbsp; If a re-occurring problem,&nbsp; consider selecting a different pharmacy.&nbsp; While mail order is an option with some insurance plans, they have their share of service related issues as well.&nbsp; When a delay with a mail order pharmacy occurs, the delay is measured in days or weeks rather than hours.</p></blockquote><p></p>

[QUOTE="Wirehair, post: 253368, member: 769"] JMF, As a pharmacist with 40+ years invested in retail pharmacy, I never like to hear of a service related issues. Refilling an existing prescription is generally a 20 minute process if no outliers exist. In my pharmacy, expectation of staff was to have refills available in 20 minutes and process new prescriptions within 30 minutes. Time of day and Rx volume can extend wait times to 30 to 40 minutes in some instances. Reasons for delay include the need to receive a new Rx from prescriber, third party / insurance billing issues (which constitute the majority of the delays in processing prescriptions), not having the product in stock (nationwide drug shortages), etc. When a pharmacy receives a claim denial, a call to the Pharmacy Benefits Manager (PBM) often takes 30 minutes or more to resolve one issue. This exercise is often repeated 10-15 times every day. Should a three hour delay be considered acceptable if there are no outliers, Absolutely Not! I would recommend visiting with owner, manager, or pharmacist-in-charge (PIC), to better understand. If this is a one time issue, I would try to visit and resolve. If a re-occurring problem, consider selecting a different pharmacy. While mail order is an option with some insurance plans, they have their share of service related issues as well. When a delay with a mail order pharmacy occurs, the delay is measured in days or weeks rather than hours. [/QUOTE]

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