What's new
Forums
Members
Resources
Whopper Club
Politics
Pics
Videos
Fishing Reports
Classifieds
Log in
Register
What's new
Search
Search
Search titles only
By:
Members
Resources
Whopper Club
Politics
Menu
Log in
Register
Install the app
Install
Forums
Fishing
Gear and Accessories
Rods & Reels
Returning Rods
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="ndlongshot" data-source="post: 114015" data-attributes="member: 244"><p>Fishing last weekend, my wife set the hook (tried too) and the scheels outfitter reel snapped in two pieces and its less than a year old. It wasn't a cheapo either. I took it in still spooled up with nano, and asked them to exchange it. The guy takes it in the back for about 10 minutes and comes out with my line on a different spool/reel and hands it to me. That damn thing was so dirty/grungy/full of sand/beat to shit. I said no, i'm not accepting this. What did you do piece it together? He tells me that yeah we try and do that when stuff breaks. I said i won't accept it, I want a replacement. He said there was nothing comparable anymore. So i went over to the rack and pointed at the exact same price point combo I had purchased a year prior and said isn't this it? He said yeah i guess, but they changed it because they kept breaking like yours on 99% of them. I said awesome. So you tried to stick me with someone elses junk from the backroom with the same shitty design and not tell me when you could have just replaced it up front? Thanks I see how you operate. He then reluctantly and grumpily grabbed a new reel and set me up.</p><p></p><p>I must admit, scheels has always been good to me when it comes to customer service. This is the second bad experience. Minot store lost a nikon tripod I sent in for repair and replaced it with a newer more expensive aftermarket when they finally admitted they lost it somewhere or it was never sent in after a month of me bugging them about it. Now with the rod deal....just goes to show you really have to stand up for yourself as a customer or they will pull the wool over your eyes. This reel deal pissed me off. Now i'll know what to expect when the other reel i own breaks!</p></blockquote><p></p>
[QUOTE="ndlongshot, post: 114015, member: 244"] Fishing last weekend, my wife set the hook (tried too) and the scheels outfitter reel snapped in two pieces and its less than a year old. It wasn't a cheapo either. I took it in still spooled up with nano, and asked them to exchange it. The guy takes it in the back for about 10 minutes and comes out with my line on a different spool/reel and hands it to me. That damn thing was so dirty/grungy/full of sand/beat to shit. I said no, i'm not accepting this. What did you do piece it together? He tells me that yeah we try and do that when stuff breaks. I said i won't accept it, I want a replacement. He said there was nothing comparable anymore. So i went over to the rack and pointed at the exact same price point combo I had purchased a year prior and said isn't this it? He said yeah i guess, but they changed it because they kept breaking like yours on 99% of them. I said awesome. So you tried to stick me with someone elses junk from the backroom with the same shitty design and not tell me when you could have just replaced it up front? Thanks I see how you operate. He then reluctantly and grumpily grabbed a new reel and set me up. I must admit, scheels has always been good to me when it comes to customer service. This is the second bad experience. Minot store lost a nikon tripod I sent in for repair and replaced it with a newer more expensive aftermarket when they finally admitted they lost it somewhere or it was never sent in after a month of me bugging them about it. Now with the rod deal....just goes to show you really have to stand up for yourself as a customer or they will pull the wool over your eyes. This reel deal pissed me off. Now i'll know what to expect when the other reel i own breaks! [/QUOTE]
Verification
What is the most common fish caught on this site?
Post reply
Recent Posts
Quiet Pellet Gun
Latest: Allen
Today at 2:12 AM
Any Birders here?
Latest: Allen
Today at 1:50 AM
S
Spring
Latest: snow2
Today at 12:01 AM
Kristi Noem Dog Killer
Latest: watson
Yesterday at 10:50 PM
Answer me this
Latest: MSA
Yesterday at 10:28 PM
Heads up
Latest: lunkerslayer
Yesterday at 9:56 PM
DEA is looking to drop marijuana down to a schedule 2 or 3 drug
Latest: lunkerslayer
Yesterday at 9:07 PM
NFL News (Vikings)
Latest: lunkerslayer
Yesterday at 8:56 PM
Columbia/NYPD
Latest: Fritz the Cat
Yesterday at 8:50 PM
Riddle Me This.....
Latest: risingsun
Yesterday at 8:47 PM
M
zero turn recommendations
Latest: mikef
Yesterday at 8:17 PM
Sale
I Got Less Fat. Camo for sale!
Latest: NPO_Aaron
Yesterday at 3:33 PM
W
What boat ramp open in Bismark
Latest: Wall-eyes
Yesterday at 2:53 PM
tanglefree solo blind
Latest: Rowdie
Yesterday at 12:57 PM
Bismarck roads and driving
Latest: Lycanthrope
Yesterday at 12:11 PM
Skinwalker Ranch
Latest: BrokenBackJack
Yesterday at 10:31 AM
B
Walleye Replica
Latest: bigv
Yesterday at 10:00 AM
Check your bags boys
Latest: DirtyMike
Tuesday at 3:19 PM
Mega Live
Latest: wslayer
Tuesday at 11:30 AM
A good movie
Latest: risingsun
Monday at 8:37 PM
Friends of NDA
Forums
Fishing
Gear and Accessories
Rods & Reels
Returning Rods
Top
Bottom