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<blockquote data-quote="Buckmaster81" data-source="post: 302625" data-attributes="member: 202">Customer service has really went to crap the last 10 years or so. I bought a new lund last year and overall a pretty good boat, but any issues Ive had have been like pulling teeth to get answers. 1st off boat didn't perform like it should on 1st outing. I did some quick research and the prop had 2 degrees to much pitch for my application. Called dealer on it and they said &quot;no that prop will work great once the motor is broke in&quot;.... so i stick with it for a few more outings and it clearly is not the right prop as my motor could not achieve the correct WOT rpm. Call dealer &quot;we can't swap you props cuz yours is used, but will cut you a deal on the one you need...&quot;&nbsp;&nbsp; their &quot;deal&quot; was mercury suggested retail price.....Now 4 weeks ago my thru-hull fitting for the front livewell broke and they've ordered me the wrong part 3 times and everytime &quot;oops sorry that should've been right&quot; I've tried to speak with/ email lund and that get you NO WHERE as they only deal with their DEALERS....</blockquote>

[QUOTE="Buckmaster81, post: 302625, member: 202"] Customer service has really went to crap the last 10 years or so. I bought a new lund last year and overall a pretty good boat, but any issues Ive had have been like pulling teeth to get answers. 1st off boat didn't perform like it should on 1st outing. I did some quick research and the prop had 2 degrees to much pitch for my application. Called dealer on it and they said "no that prop will work great once the motor is broke in".... so i stick with it for a few more outings and it clearly is not the right prop as my motor could not achieve the correct WOT rpm. Call dealer "we can't swap you props cuz yours is used, but will cut you a deal on the one you need..." their "deal" was mercury suggested retail price..... Now 4 weeks ago my thru-hull fitting for the front livewell broke and they've ordered me the wrong part 3 times and everytime "oops sorry that should've been right" I've tried to speak with/ email lund and that get you NO WHERE as they only deal with their DEALERS.... [/QUOTE]

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