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<blockquote data-quote="zoops" data-source="post: 327200" data-attributes="member: 790">I broke a rod last year and went through their process.&nbsp; It was around a $120 rod new and I think I got around a $70 credit toward a new one ordered through them.&nbsp; The rod was 3-4 years old.&nbsp; It was a bit of a clunky process as I had to exchange emails and phone calls with one of their customer service people several times and it would take a week in between their responses but that may have been due to it being in the midst of covid.&nbsp; Not a bad deal but don't expect one the same week.Here was the initial email I received from them:[FONT=&amp;quot]Hello,[/FONT][FONT=&amp;quot]Sorry to hear about your rod breaking, for this warranty we can use our Excellerator Program.[/FONT][FONT=&amp;quot] [/FONT][FONT=&amp;quot]•&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; If rod is within warranty, there will be a $50 surcharge for a replacement[/FONT][FONT=&amp;quot]•&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; If rod is outside of warranty, the charges will be based off of the tier chart[/FONT][FONT=&amp;quot] [/FONT][FONT=&amp;quot]We do not need your rod mailed in; we will take care of this claim via email with the following instructions. [/FONT][FONT=&amp;quot]&nbsp; &nbsp;&nbsp; Please provide pictures of the following:[/FONT][FONT=&amp;quot] [/FONT][FONT=&amp;quot]-&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; You will need to physically break the rod. The rod broken 2-3 inches above the handle in the decal area.&nbsp; If you need help breaking the rod please click the link: <a href="https://youtu.be/iHJ0iYL9Te0" target="_blank">https://youtu.be/iHJ0iYL9Te0</a>[/FONT]<a href="https://stcroixrods.com/pages/service-warranty-2020" target="_blank">https://stcroixrods.com/pages/service-warranty-2020</a></blockquote>

[QUOTE="zoops, post: 327200, member: 790"] I broke a rod last year and went through their process. It was around a $120 rod new and I think I got around a $70 credit toward a new one ordered through them. The rod was 3-4 years old. It was a bit of a clunky process as I had to exchange emails and phone calls with one of their customer service people several times and it would take a week in between their responses but that may have been due to it being in the midst of covid. Not a bad deal but don't expect one the same week. Here was the initial email I received from them: [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri]Hello,[/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri]Sorry to hear about your rod breaking, for this warranty we can use our Excellerator Program.[/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri] [/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri]• If rod is within warranty, there will be a $50 surcharge for a replacement[/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri]• If rod is outside of warranty, the charges will be based off of the tier chart[/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri] [/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri]We do not need your rod mailed in; we will take care of this claim via email with the following instructions. [/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri] Please provide pictures of the following:[/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][COLOR=inherit][FONT=Calibri] [/FONT][/COLOR][/FONT][/COLOR] [COLOR=#201F1E][FONT=&quot][B][COLOR=inherit][FONT=Calibri]- You will need to physically break the rod. The rod broken 2-3 inches above the handle in the decal area. If you need help breaking the rod please click the link: [URL]https://youtu.be/iHJ0iYL9Te0[/URL][/FONT][/COLOR][/B][/FONT][/COLOR] [url]https://stcroixrods.com/pages/service-warranty-2020[/url] [/QUOTE]

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