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<blockquote data-quote="H82bogey" data-source="post: 147933" data-attributes="member: 1372">Just wanted to share a positive on Clam and their customer service.&nbsp; Last year I bought a pair of the Ice Armour gloves.&nbsp; Didn't really use them much due to our unusually warm winter.&nbsp; And this year on my 3rd outing the gloves started to come apart at the seams. The stitching on the fingers were ripping open.&nbsp; Also, I recently purchased their thermal tip ups.&nbsp; Took them out with me this past Saturday and while I was reeling one of them up at the end of the day, the flag shaft fell off the tip up and down the hole.&nbsp; I contacted clam about both items.&nbsp; The gloves I didn't think they would replace since they are a year old and the tip up, I simply asked if I could buy another flag.&nbsp; Long story short they are warranty replacing both items.&nbsp; Not only are they sending me a new pair of gloves, but instead of just sending me the flag and shaft, they are sending a whole tip up.&nbsp; I think that is pretty impressive.I think it's easy to talk about all the negative stuff we see so it's nice to share something positive about a vendor I'm sure many of us have products from. &nbsp;[ATTACH]10053[/ATTACH]</blockquote>

[QUOTE="H82bogey, post: 147933, member: 1372"] Just wanted to share a positive on Clam and their customer service. Last year I bought a pair of the Ice Armour gloves. Didn't really use them much due to our unusually warm winter. And this year on my 3rd outing the gloves started to come apart at the seams. The stitching on the fingers were ripping open. Also, I recently purchased their thermal tip ups. Took them out with me this past Saturday and while I was reeling one of them up at the end of the day, the flag shaft fell off the tip up and down the hole. I contacted clam about both items. The gloves I didn't think they would replace since they are a year old and the tip up, I simply asked if I could buy another flag. Long story short they are warranty replacing both items. Not only are they sending me a new pair of gloves, but instead of just sending me the flag and shaft, they are sending a whole tip up. I think that is pretty impressive. I think it's easy to talk about all the negative stuff we see so it's nice to share something positive about a vendor I'm sure many of us have products from. [ATTACH=CONFIG]10053._xfImport[/ATTACH] [/QUOTE]

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