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<blockquote data-quote="dbllung" data-source="post: 189904" data-attributes="member: 1759"><p>Had a similar experience a couple months ago. Sent my Pentax 10 x 43 DCF SP's in for cleaning and inspection, close to 10 yrs old so I figured they could use a tune-up. Filled out the said paperwork, included everything they required when I sent them in. Was told 4-6 week turnaround, which I was fine with. Over a month went by, I checked the status of my product , showed the day received and out of repair the next day. I called an questioned where the binos were, they told me they get sent to a third party for the actual repair. The following week or so later, was leaving for work at dark in the AM, noticed a package on my front steps, low and behold , my binos. Never received any tracking info of any kind, not very happy with Pentax for that, but I believe that is out of their control. Sure hope I never need to send them in for any actual warranty repair, they are great binos an never had any issues with them, but their repair services are very suspect...</p></blockquote><p></p>

[QUOTE="dbllung, post: 189904, member: 1759"] Had a similar experience a couple months ago. Sent my Pentax 10 x 43 DCF SP's in for cleaning and inspection, close to 10 yrs old so I figured they could use a tune-up. Filled out the said paperwork, included everything they required when I sent them in. Was told 4-6 week turnaround, which I was fine with. Over a month went by, I checked the status of my product , showed the day received and out of repair the next day. I called an questioned where the binos were, they told me they get sent to a third party for the actual repair. The following week or so later, was leaving for work at dark in the AM, noticed a package on my front steps, low and behold , my binos. Never received any tracking info of any kind, not very happy with Pentax for that, but I believe that is out of their control. Sure hope I never need to send them in for any actual warranty repair, they are great binos an never had any issues with them, but their repair services are very suspect... [/QUOTE]

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