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<blockquote data-quote="Wirehair" data-source="post: 143058" data-attributes="member: 769"><p>Similar issues with UPS.&nbsp; We were notified that a parcel requiring signature would be delivered on December 2.&nbsp; When it was not (wife arranged to be home all day), we called the 800 number and they recited what the package was scheduled to be delivered on December 2 (It was December 3).&nbsp; We attempted to arrange a way to pick-up at the UPS facility and were then informed that it was still on a container that had not been broken down.&nbsp; It was finally delivered yesterday (December 12), frozen, and of no value.&nbsp; The UPS driver who provides great service, noted that there were thousands of items that were still in shipping containers.&nbsp; Our son had a similar experience and also was willing to pick-up.&nbsp; Frustrating part for us is that it is impossible to get accurate updated info.&nbsp; When the parcel did arrive at 7:00 PM on December 12, we just happened to be home.&nbsp; Sympathetic to weather related issues, but UPS customer service at corporate level is nothing short of a shit show.&nbsp; We were informed today that UPS will pick-up the damaged parcel on one of the next three business days and if they are not able to retrieve the damaged product on their undetermined schedule (requiring us to be home next three days), no further action will occur.&nbsp; Policy works well for UPS.</p></blockquote><p></p>

[QUOTE="Wirehair, post: 143058, member: 769"] Similar issues with UPS. We were notified that a parcel requiring signature would be delivered on December 2. When it was not (wife arranged to be home all day), we called the 800 number and they recited what the package was scheduled to be delivered on December 2 (It was December 3). We attempted to arrange a way to pick-up at the UPS facility and were then informed that it was still on a container that had not been broken down. It was finally delivered yesterday (December 12), frozen, and of no value. The UPS driver who provides great service, noted that there were thousands of items that were still in shipping containers. Our son had a similar experience and also was willing to pick-up. Frustrating part for us is that it is impossible to get accurate updated info. When the parcel did arrive at 7:00 PM on December 12, we just happened to be home. Sympathetic to weather related issues, but UPS customer service at corporate level is nothing short of a shit show. We were informed today that UPS will pick-up the damaged parcel on one of the next three business days and if they are not able to retrieve the damaged product on their undetermined schedule (requiring us to be home next three days), no further action will occur. Policy works well for UPS. [/QUOTE]

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