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<blockquote data-quote="Wally World" data-source="post: 378691" data-attributes="member: 8258"><p>Called HA a while back. Asked them to inspect my heating system and asked what the hourly rate would be. The person I spoke to said 110.00 an hour with a one hour minimum. I said that's fine and we set up an appointment the next day for 10:00. I personally let them in and stood there beside the technician and visited with him for 45 minutes. He made some adjustments and I let him out and it was 45 minutes according to my watch from entering to leaving. I received a bill from HA for 3 hours work, so I called them and asked if there was a mistake on the bill and explained the time they were there. The person referred me to some manager and they said the GPS on their truck showed the tech,. at my address for 3 hours and that was the way they bill. They did eventually drop the bill down somewhat but I was still overcharged greatly. I will never do business there again and will not refer anyone to them. I refuse to do repeat business with a company is blatantly dishonest !</p></blockquote><p></p>

[QUOTE="Wally World, post: 378691, member: 8258"] Called HA a while back. Asked them to inspect my heating system and asked what the hourly rate would be. The person I spoke to said 110.00 an hour with a one hour minimum. I said that's fine and we set up an appointment the next day for 10:00. I personally let them in and stood there beside the technician and visited with him for 45 minutes. He made some adjustments and I let him out and it was 45 minutes according to my watch from entering to leaving. I received a bill from HA for 3 hours work, so I called them and asked if there was a mistake on the bill and explained the time they were there. The person referred me to some manager and they said the GPS on their truck showed the tech,. at my address for 3 hours and that was the way they bill. They did eventually drop the bill down somewhat but I was still overcharged greatly. I will never do business there again and will not refer anyone to them. I refuse to do repeat business with a company is blatantly dishonest ! [/QUOTE]

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