A Canadian musician from Halifax named Dave Carroll recently had difficulty with United Airlines.
Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom-made Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.
The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on YouTube. The video has since received over 6 million hits.
United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician two new 'custom' guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Here's the video:
https://www.youtube.com/watch?v=5YGc4zOqozo
Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom-made Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.
The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on YouTube. The video has since received over 6 million hits.
United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician two new 'custom' guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Here's the video:
https://www.youtube.com/watch?v=5YGc4zOqozo