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Message: <blockquote data-quote="GSIOUXO" data-source="post: 189895" data-attributes="member: 1410"><p>Took my Pentax binoculars out to check them out late summer.....one side was nice and clear the other side was all goofed up....did some research on internet and found they had lifetime warranty .....paid the $19.95 to take care of basically shipping when they finished with them...I paid for the shipping to get them there....hadn't heard anything on them so after a month I call and they tell me I needed to send in a letter acknowledging that I was only owner and sign my name ( did all this when I sent them, plus they had my phone number and E mail address to contact me if any issues)....so I send letter and follow the progress on their web site....so I call again and they have letter so they will send them off to get fixed.....called last week and they couldn't answer why or where they were....they said they'd call back to inform me of progress...NO CALL....following progress on internet says they were fixed and out for shipment on Oct. 11......so I call today to see why I have not received a tracking number.....gal tells me they are still in factory to be fixed.....asked to talk to a supervisor and she said I'll have one call....no call to this point...very frustrating...I have asked the just give me $20 back and they can throw the binoculars away....they won't do that....I know this long but I'm very frustrated.......needless to say nothing involving Pentax will be purchased by me again....ANYONE else have any dealings with this company??????</p></blockquote><p></p>

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