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- Jul 15, 2015
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Pretty standard now days for them to ask. Lowes always asks my cell phone number. . . I asked why they needed it last time I was there and she said for returns. I asked why my receipt wasn't good enough for me to return an item. I'm sure they just don't know, like you said probably for advertising or something.
Have you made any major purchases at Lowes? The phone number is how they save your purchase history, and buying appliances or anything that needs to be delivered or is way to big to carry through the store. You tell the guy in appliances what you what, he invoices it under your name, address, and phone number. You go up front to pay and the cashier up front punches in your phone number and your order pulls up on the screen. Also, the phone number keeps all your purchases under it if you ever need to return something that you LOST the receipt on or if you need to look something up. Several times it has saved me. Paint color being number one, could pull up the color, tint, everthing. Also had a appliace damaged when it was delivered. Nothing major, a little ding in the upright freezer i bought. They punched in the phone number, pulled up the order, sent me a adjusted receipt with a 10% discount on it in the mail. Didn't have to take my paper receipt up to Bismarck and spend a half a day getting it straightened out.