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May have to pull the shields off the underside to check that out. Also wondering if a code reader would pick anything up even tho no service light on.My 2018 3.5 Ecoboost did the samething, it was the starter. I crawled under it and wife hit the key as I rapped on the starter. Worked great. I did replace the starter.
Wouldn't think it would be toast with 27k but who knows